🎄ORDER BY NOVEMBER 19TH, 2021 TO GUARANTEE YOUR ORDER FOR CHRISTMAS🎄

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FAQ / SHIPPING / RETURNS

PLACING AN ORDER

We accept Visa, Mastercard, American Express, Shopify Pay, Apple Pay and Google Pay through our secure Shopify Payments portal.

Sadly, we don't accept retina payment processing or any other Jetson-like payment processing method that might be on the horizon at this time.

We are a Canadian-based company and only accept payment in $CAD at the moment. Customers from the USA can see their prices in $USD by using the handy-dandy toggle in the top right corner but you will ultimately be charged in $CAD. Not a big deal though since your money is worth way more than ours so you're actually saving lots as an American customer too!

All of our metal art is made to order. We typically capture payment 1-3 days from time of order and typically ship your order between 2-3 weeks from date of order depending on work load. We do guarantee your non-custom order will ship out of our facility in 3 weeks.

SP * FOUNDRY BROTHERSis the billing name on your statement so you are sure it's us taking your money.

Once you place your order, you should receive an email with an order number. If you don't receive an email, check your junk (by junk, we mean junkmail not your twigs and berries) or double check that you've entered your email address correctly. If all else fails, email us at foundrybrothers@gmail.com and we'll be sure to help.

We're hardworking brothers that keep our promises. All orders placed on our website are GUARANTEED to ship in 2-3 weeks from order date but we never sacrifice quality for speed. Transit time is extra and is dependent on where you live but typically is 4-9 days for anywhere in the continental USA and Canada via standard GROUND shipping.

For the most part. We're pretty strong but not strong enough to cut through steel yet. So we rely on 75,000 psi of water pressure from our waterjet to cut our designs. After that, the rest of the process is handcrafted from hand-polishing the steel to masking, priming, painting and clear-coating. Our hands do some fine work!

We're pretty open to suggestions. Hit up our WANT CUSTOM? page or email us and let us know what you want. We'll let you know if we can make it happen and send you a quote.

SHIPPING

All of our products are handcrafted and shipped from Canada. That's Guelph, Ontario, Canada if you want to get specific. We GUARANTEE that all non-custom orders will ship out in 3 weeks from date of order but typically ship in 2-3 weeks.

We ship all orders to Canada and the USA safely and promptly using Purolator and UPS Standard Service. Typical transit time is 4-9 days to any destination in Canada and the USA.

We are currently unable to ship internationally at the moment but hope to offer this service one day.

FREE Site-Wide SHIPPING to Canada - All orders ship FREE to Canada 

All orders over $99 - FREE to the continental USA - Transit Time = 4-9 days typically

All orders under $99 - $10 flat rate to the continental USA - Transit Time = 4-9 days typically

Our metal art should not be contained by borders but we are not quite ready to ship internationally yet. We hope to offer this service soon but for now, we can only ship to Canada and the USA. Sorry ; )

If you are shipping outside of Canada, you may be responsible for duties and taxes at time of entry or delivery.

If you are unsure of the charges, please contact your local customs office. since Foundry Brothers has no control over this.

RETURNS

We offer a 15 day easy return policy if you aren't fully satisfied with your art. Depending on the reason, we may cover the cost of shipping to return the art back to us or you may just have to cover the minimal cost to ship the art back to us.

You have 24 hours from the time you place your order to cancel. We work pretty quick around here (at least that's what my brothers wives say about them). 

We typically allocate resources and schedule our machines within 24 hours of you placing your order. After the 24 hour period, orders are typically being processed and can't be cancelled but you can always reach out to us and we may be able to help outside of the 24-hour period.

This will be determined based on the reason for the return.

CHARITY/DONATIONS

We donate 1.5% of every order to Children's Miracle Network.

We accumulate these donations over a 12 month period and donate a lump sum to Children's Miracle Network in January of each year based on order receipts from the previous calendar year.

We chose Children's Miracle Network for all donations as we all have kids and understand how difficult it would be if one of them was really sick or terminally ill. This is our way of giving a little back to a monumentally GOOD cause.

MONOGRAM AND CUSTOM ORDERS

We aren't quite ready to offer a LIVE PREVIEW of our monograms on our site yet. 

What we will do is after you place your order, we'll  email you a rendering of your monogram n your specified color and get your approval prior to scheduling your monogram into production. This way, you can be sure your monogram looks the way you want it to prior to us actually processing your order.

We'll work with you to determine what you are looking for and do our best to make it a reality. We'll provide a quote and once approved, we'll get to work on your custom art. Check out our Want Custom? page for more information on the process.

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